FAQ

How can I contact customer service?

You can contact our customer service via our contact form .

Is the Pamplemoussepeluches.com website secure?
Yes. The transmission of information on the Pamplemoussepeluches.com website takes place in a secure environment using current Internet protocols. Payment card numbers are not stored on the Pamplemoussepeluches.com website, but on our bank's secure website.

What is the privacy policy?
You can use the Pamplemoussepeluches.com website without submitting any personal information. However, when you open an account on the site, we collect the data necessary for billing and delivery of your order: your names, addresses, email addresses, etc.

The Pamplemoussepeluches.com website undertakes to only disclose your contact details to third parties involved in the ordering process and to inform you of our new products: banking establishment, delivery service, etc. In addition, the communication of personal data may also occur exceptionally when Pamplemoussepeluches.com is legally required to do so, following the filing of a complaint for example.

How do I log in if I have lost my password?

Click the "Forgot Password" link located in the Account box at the top of every page. Enter your email address; you will immediately receive an email, then click the link to change your password.

How can I modify my Pamplemoussepeluches.com account?
You can edit your account information at any time by clicking on "Account." After logging in, click "Edit." Make the desired changes, then click "Submit."

What is the delivery area of ​​the Pamplemoussepeluches.com website?
Pamplemoussepeluches.com delivers throughout the European Union, as well as to Japan and China. Pamplemoussepeluches.com does not deliver to PO boxes.

Can't find your country in the list? Contact our customer service .

How can I return or exchange an item ordered from Pamplemoussepeluches.com?
You may return any product ordered from Pamplemoussepeluches.com within 14 (fourteen) calendar days of the delivery date, in its original condition and packaging, along with the invoice. Returns are the customer's responsibility.

What payment methods are accepted by the Pamplemoussepeluches.com website?
Payment for your purchases can only be made by credit card or bank card: you must indicate your credit card or bank card number as well as its expiry date and its pictogram on the page provided for this purpose.