Order FAQ
Track my order
CUSTOMER ACCOUNT
Pamplemousse Peluches invites you to create a user account before you can place an order on the site.
This account allows you, among other things, to track the progress of your order. In particular, when your package is shipped, Pamplemousse Peluches will inform you by email that your package has been picked up by the carrier and will send you a tracking number that will allow you to be informed in real time of the delivery of your order.
You can find this tracking number in the my account section.
Payment methods
Payment for your purchases can only be made by credit card or bank card: you must indicate your credit card or bank card number as well as its expiry date and its pictogram on the page provided for this purpose.
Delivery
Pamplemoussepeluches.com delivers throughout the European Union, as well as to Japan and China. Pamplemoussepeluches.com does not deliver to PO boxes.
Can't find your country in the list? Contact our customer service .
Frequently Asked Questions
You can contact our customer service via our contact form .
Yes. The transmission of information on the Pamplemoussepeluches.com website takes place in a secure environment using current Internet protocols. Payment card numbers are not stored on the Pamplemoussepeluches.com website, but on our bank's secure website.
You can use the Pamplemoussepeluches.com website without submitting any personal information. However, when you open an account on the site, we collect the data necessary for billing and delivery of your order: your names, addresses, email addresses, etc.
The Pamplemoussepeluches.com website undertakes to only disclose your contact details to third parties involved in the ordering process and to inform you of our new products: banking establishment, delivery service, etc. In addition, the communication of personal data may also occur exceptionally when Pamplemoussepeluches.com is legally required to do so, following the filing of a complaint for example.
Click the "Forgot Password" link located in the Account box at the top of every page. Enter your email address; you will immediately receive an email, then click the link to change your password.
You can edit your account information at any time by clicking on "Account." After logging in, click "Edit." Make the desired changes, then click "Submit."
Pamplemoussepeluches.com delivers throughout the European Union, as well as to Japan and China. Pamplemoussepeluches.com does not deliver to PO boxes.
Can't find your country in the list? Contact our customer service .
You may return any product ordered from Pamplemoussepeluches.com within 14 (fourteen) calendar days of the delivery date, in its original condition and packaging, along with the invoice. Returns are the customer's responsibility.
Payment for your purchases can only be made by credit card or bank card: you must indicate your credit card or bank card number as well as its expiry date and its pictogram on the page provided for this purpose.
Do with passion
With beautiful materials to create lasting companions.
Made in France
To promote regional talent and avoid unnecessary miles!
Do better
To pass on the best of artisanal know-how.